Privacy information | 10bet Casino
About this page
10betcasinouk.co.uk provides information about 10bet Casino; it is not the operator of a 10bet account. The practices below concern 10bet, whose privacy policy identifies Blue Star Planet Ltd. as the controller of player data. They do not describe data handling by 10betcasinouk.co.uk.
Information 10bet uses
10bet says it receives information directly from players during registration, identity and financial checks, and conversations with customer services. It also records account activity, including payments, bets, bonuses and withdrawals. Other information can come from verification providers, credit reference agencies, public sources and GAMSTOP.
Its policy also describes device and connection details, such as IP address and location, alongside records of how people use its services. Gambling activity and support conversations may be used to identify signs of harm.
Why 10bet processes it
| Activity | Basis described by 10bet |
|---|---|
| Opening and managing an account | Performance of its contract with the player |
| Identity checks, regulatory compliance and safer-gambling monitoring | Legal obligations; additional safeguards apply to sensitive data |
| Customer support, service improvements and analytics | Legitimate interests, where applicable |
| Direct promotional messages | Consent |
| Advertising through non-essential cookies | Consent through its cookie controls |
10bet says it uses automated monitoring to help identify gambling-related harm. Its checks may include information about affordability and the source of a player's funds. For information about breaks and limits, see Responsible gambling.
Sharing and retention
Depending on the purpose, 10bet may disclose player information to payment providers, verification and credit agencies, group companies, service providers, gambling-support bodies, regulators and law enforcement. Its policy also describes transfers outside the UK and Europe subject to the arrangements it sets out.
10bet says retention varies with the information and applicable requirements. It gives self-exclusion records as an example kept for at least seven years; some records may be held longer for legal claims.
Choices and questions
The 10bet policy describes requests to access, correct, erase or transfer personal data, restrict its use, or object to certain processing. It also covers withdrawing consent where consent is the basis. These rights are not unconditional, and 10bet may ask for identity information before responding. Players can change 10bet marketing preferences through their account or use an unsubscribe instruction in a message.
For a request about a 10bet player account or its data, contact the operator through its customer support. Questions about this information page on 10betcasinouk.co.uk can be sent to [email protected]; that address is not a route for exercising rights over data held by 10bet. See Contacts for the distinction.